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Privacy Policy

Privacy Policy

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Gillian's Soapery

Last updated: [24/11/2025]

Gillian's Soapery (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or interact with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information you provide directly

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We may collect:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Order or enquiry details

  • Any information submitted through our website forms, email, or other communications

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed

  • Date, time, and duration of visits

  • Referral source

  • Cookies and similar tracking technologies (see Cookies section)

2. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Process and fulfil orders

  • Provide customer support

  • Send important service updates

  • Improve our website and user experience

  • Comply with legal obligations

We only use your information where we have a lawful basis, such as consent, contract performance, legal obligation, or legitimate interests.

3. Cookies and Tracking Technologies

We use cookies to:

  • Ensure website functionality

  • Analyse performance

  • Improve our services

You can modify your browser settings to refuse cookies, though some features may not function properly.

4. How We Share Your Information

We do not sell your personal information.

We may share your data with:

  • Trusted service providers (e.g., hosting, payment processors, email services)

  • Professional advisers such as accountants or legal professionals

  • Authorities when legally required

We ensure any third-party providers comply with data protection laws.

5. Data Storage and Security

We take appropriate security measures to protect your data from:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

We retain information only as long as necessary or as required by law.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data (in certain circumstances)

  • Restrict or object to processing

  • Withdraw consent (where consent is used)

  • Receive a copy of your data in a machine-readable format

To exercise your rights, please contact us using the details below.

7. Third-Party Links

Our website may include links to external websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

Gillian's Soapery
20 North Street
KY15 6QJ
Phone: 07745 514045
Email: gillianssoapery@gmail.com

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